Frequently Asked Questions (FAQ)

General Questions

Q: What is Overrated?

A: Overrated is your one-stop shop for authentic Korean beauty products, trendy Asian snacks, and adorable plushies, bringing a taste of Korea right to your doorstep.

Q: Where are your products sourced from?

A: All our products are sourced directly from trusted suppliers in Korea to ensure authenticity and quality.

Shipping & Delivery

Q: Where do you ship?

A: We ship worldwide! Delivery times and fees vary depending on your location.

Q: How long does shipping take?

A: Typically, orders are processed within 1-3 business days. Delivery times depend on your chosen shipping method:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–5 business days

Q: Can I track my order?

A: Absolutely! Once your order ships, you’ll receive a tracking link via email to monitor its journey.

Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of purchase for unused and unopened products. For detailed instructions, please refer to our Refund Policy.

Q: How do I initiate a return?

A: Simply contact our support team at help@overratedkbeauty.com with your order details, and we’ll guide you through the process.

Q: When will I receive my refund?

A: Refunds are typically processed within 7–10 business days of receiving the returned item.

Payments

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

Q: Is my payment information secure?

A: Yes! We use industry-standard encryption to protect your payment details. Your security is our priority.

Products

Q: Are your products cruelty-free?

A: Yes, many of our beauty products are cruelty-free. Check the product descriptions for specific details.

Q: How do I find out about new arrivals?

A: Subscribe to our email updates or follow us on social media to stay informed about the latest trends and products.

Contact Us

Q: How can I reach customer service?

A: You can contact us at info@overratedkbeauty.com or through our call us at (734) 252-9186 during business hours.

Q: What are your customer service hours?

A: Our team is available Monday to Friday, 9 AM – 5 PM (PST).